Salesforce Analyst & Administrator

Job Responsibilities:

• Manage daily Salesforce operations, ensuring system stability and functionality.
• Serve as the primary contact for Salesforce-related inquiries and issue resolution.
• Configure and customize Salesforce objects, fields, flows, dashboards, reports, validation rules, and approval processes.
• Collaborate with cross-functional teams to define and implement system enhancements based on business needs.
• Prioritize and coordinate system changes and updates with the change management team.
• Train and support users to promote effective Salesforce adoption and best practices.
• Identify opportunities to improve workflows and streamline business processes.
• Participate in testing and deployment of Salesforce releases and updates.
• Maintain user roles, profiles, and permissions to ensure data security and compliance.
• Monitor and maintain data integrity through cleansing, deduplication, and quality checks.
• Document system configurations, procedures, and administrative processes.
• Stay informed about Salesforce updates, new features, and industry best practices.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field preferred.
• At least 5 years of relevant experience, including direct Salesforce administration experience.
• Salesforce certifications (Administrator, Advanced Administrator, or equivalent) are preferred.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication and interpersonal abilities to support diverse user groups.
• Proven ability to work independently and collaboratively in a dynamic environment.
• Experience managing large data sets and ensuring data accuracy.
• Proficiency with Microsoft Office Suite and familiarity with enterprise software tools.